Clifton Park Auto Repair

Halfmoon Location
(518) 631-6700
Mon - Fri: 7:30 AM - 6:00 PM
Visit our Burnt Hills Location
5

Fast, reliable and reasonably priced. Key drop off is convenient, customer service is very friendly.

5

Guys were great right from making the appointment to getting my truck done great group of guys will be back

5

After they saw my 4* review, a long with my complaints, they called me, and asked if I would change my review if they were to refund the $81 additional charge for rechecking the work they had done. I agreed, but indicated I would only add onto the prior review this change (keeping the same comments) as I changed the *# issued. Since they did refund the $81 additional charge, as per "my word" (which I refuse to compromise as a matter of honor in honesty), I am assigning the 5* as I promised. There is a huge "however" though. When I complained that they charged $81 for a ½ hour test drive and didn't even put the car on the lift, they answered they did in fact put the car on the lift when they were rechecking the work they had done previously. One thing they told me is that the rotors are a bit warped. My logical question is; since they had the car on the lift for the repairs, why didn't they check for this then and note it on the bill!? Another Mechanic I used to go to always did this; and even noted any additional concerns (actually showing me the items so I could see it with my own eyes) before completing any repairs. Be that as it may, as I promised, I am adding an indication that they returned the $81 I complained about in my comment and changing the rating from 4* to 5*. As I told the Gil's person, I am keeping my prior comment, but adding their positive response to my complaint, and changing the 4* rating to a 5* rating. Below is my prior review; which I still stand by; with the addition of the above. I don't recommend this garage;and recommend avoiding it. Over priced, takes a long time (a week or more) to make repairs, and even charged $81 for a ½ hour "labor" to "test drive" the car after I indicated I had concerns about the repairs they made when I drove the car afterwards. They did the job! But a rip off in my opinion. (1) Found out, as part of the last bill I received for a "diagnostic" of the work they did earlier, they charge more than $160/hour. Ludacris to say the least. The "diagnostic" involved a "test drive" for ½ hour. (2) After I paid $1,200 to fix an axle, they were nice enough to text me to tell me to contact them if I had "issues" that might be connected to their work; BUT... (a) finding a bit of vibration, I was concerned because repairs were on axle and required "alignment" (b) they charged me $81 for this ½ hour "diagnostic" that was supposed to only double check the work they previously did (reason I found they charge $160/hour in "Labor"!). (3) I have to give 4* ONLY because they actually did the fix to the axle ok; as "honor" requires me to acknowledge this. They also appropriately contacted the insurance company to pay for of the $1,200 original cost. BUT:(a) OVER PRICED labor cost,(b) charge me to recheck their own work(after they said I should contact them about it)!? Definitely would not go back to them!!!!!!!!

5

First time having Gils Garage fix our Jeep. Very pleased with the service, the people were professional, we were not gouged with anything regarding the repairs. Thank you all!

5

The most professional service out there

5

Keep up the excellent work thank you john H.

5

ROCKSTARS Went in for oil change and tire rotation and they noticed I needed an inspection too These guys are wonderful

5

See personal review

5

Had an ungodly oil leak- the stuff of legends..and a bunch of money spent on oil. Took her to Gil's where I had a great experience last August. John and the gang took great care of me and my 2011 Honda accord and I absolutely recommend Gil's Garage for a professional experience, fantastic service and quality work. Thank you John and everyone at Gil's! I will be returning again in the future!

5

Pleasant and professional in all aspects of their business. The front desk staff are knowledgeable and I'm always satisfied with the work done by Gil's technicians.

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